I am co-presenting a session at NERCOMP on Help Desk Services. My co-presenters are Dr. Eric Hagan of DeSales University and Mr. Bruce Sarte of Cedar Crest College.

Join us at NERCOMP for an interactive discussion of Higher Education Help Desk Service models.

https://events.educause.edu/special-topic-events/nercomp-annual-conference/2018/agenda/different-strokes-providing-help-desk-services-internally-or-outsourcing

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